The award was presented to the shop’s managing director, Chris Earnshaw, following a rigorous application process, which saw a panel of expert judges undertake a series of mystery shopping visits.
Each store on the shortlist was judged upon a variety of factors including customer service, marketing, training policies and corporate social responsibility.
The Cardiff Retail Awards was the final event in Cardiff Fashion Week and was a celebration of the city’s retailers to mark the contribution retail makes to the local economy.
Chris Earnshaw from John Lewis said: “We are delighted to be named Best Store of the Year in the Cardiff Retail Awards. It is great recognition for our team of partners and for the service we provide our customers. We have been proud to be a part of Cardiff Fashion Week.”
Other key accolades on the evening went to Hotel Chocolat which won the award for best customer service and Boots which was voted the ‘shop I can’t live without’ by the general public.
Individual awards went to Megan Hope from Guess Jeans in St Davids who won sales advisor of the year; Clare Heydon from Vom Fass in Royal Arcade who took the title manager of the year; and ‘Spirit of Retail’ which went to Linda Heath from Boots in recognition of her service to the Cardiff retail sector.
The awards ceremony took place at The Cardiff Hilton and was one of the highlights of Cardiff Fashion Week. Organisers were thrilled to have 40 retailers competing for awards: Visitors to the city have grown by 48% since 2009 and it now competes as one of the top six shopping destinations in the UK.
David Lloyd, from the Cardiff School of Management at Cardiff Metropolitan University and chair of the judging panel, said: “The retail sector is a major employer in South Wales bringing millions in to the local economy on an annual basis. It has been both a privilege and a pleasure to chair the judging panel once again this year. The standard of entries has been exceptionally high and the enthusiasm shown by people working in retail in Cardiff is both admirable and infectious.”
Cardiff Fashion Week took place from 19 – 27 October. More than 30 fashion and beauty events were organised in the Welsh capital ranging from catwalk shows and style master classes to arts and educational based initiatives.